Refund and Returns Policy

This Refund and Returns Policy applies to food, daig and catering orders placed with Chiniot Pakwan Daig Service in Lahore, Punjab, Pakistan.

Because food orders are prepared for specific customer requirements and events, they are different from ordinary retail products that can simply be returned and resold. Customers should carefully confirm their selected dishes, quantities, event details and other requirements before finalizing an order.

Food Returns

Prepared food generally cannot be accepted as a conventional return after it has been supplied to the customer. This is due to the nature of food products and the fact that an order may have been prepared for a particular customer, quantity or event.

If you believe there is a genuine issue with an order, please contact Chiniot Pakwan Daig Service as soon as reasonably possible so the circumstances can be reviewed.

Order Issues

If an order does not match important details that were specifically confirmed during the booking process, contact us and explain the issue.

We may ask for relevant information needed to understand the concern, such as:

  • The name or phone number used for the order
  • The dish or menu involved
  • The relevant order or event details
  • A description of the issue
  • Photos where they are relevant to the concern

Providing relevant information can help us understand the circumstances of the order.

Refund or Adjustment Requests

Refund or adjustment requests are reviewed according to the circumstances of the individual order and any terms agreed when the booking was confirmed.

A refund, adjustment, replacement or other resolution should not be considered automatically guaranteed simply because a request has been submitted. The available resolution, if any, depends on the specific circumstances.

Incorrect Order Details Provided by the Customer

Customers are responsible for providing accurate information when placing an order or making a catering booking. This can include the required dishes, quantity, date, time, phone number and location where applicable.

If incorrect or incomplete information supplied by the customer affects an order, any resulting request will be considered according to the specific circumstances and the status of the order.

Changes After Order Confirmation

If you need to change a confirmed order, contact us as soon as possible.

Whether a requested change can be accommodated may depend on the status of preparation, the type of food ordered, quantities and other event requirements.

A requested change should not be considered confirmed until it has been accepted by Chiniot Pakwan Daig Service.

Order Cancellations

If you need to request cancellation of an order, contact us as soon as possible.

Cancellation requests may be considered according to the status of the order and any arrangements agreed during booking. Food that has already entered preparation or other costs already incurred may affect what options are available.

Event Catering Cancellations

Wedding, Mehndi, Walima and other event catering arrangements can involve requirements beyond an individual food order. If an event booking needs to be changed or cancelled, contact us directly so the booking circumstances can be reviewed.

Any applicable cancellation, adjustment or payment arrangement should be determined according to the details agreed for that particular event.

Delivery-Related Concerns

If your confirmed order includes a delivery arrangement and you experience an issue relating to it, contact us with the relevant order and location information.

Delivery-related concerns are reviewed according to the circumstances of the specific order. Customers should ensure that the location and contact information they provide is accurate.

Food Preferences and Special Requests

If you have a particular food preference or special request, communicate it clearly before the order is confirmed.

Customers should not assume that a customization or change is included unless it has been specifically discussed and confirmed for their order.

Prices and Market Rate Changes

Prices published on the website may be updated as food and market rates change. Customers should confirm the current price when booking.

Once an order is being discussed, the relevant price and requirements should be confirmed as part of the booking process.

How to Report an Order Issue

If you need to report a genuine concern regarding an order, contact Chiniot Pakwan Daig Service and provide enough information for the matter to be reviewed.

Call: 03008008672
WhatsApp: Contact us about an order on WhatsApp

Policy Updates

This Refund and Returns Policy may be revised when necessary to reflect changes to our website, ordering process or business practices. The latest version will be published on this page.

Contact Us

If you have a question about this policy or an existing order, please contact us directly.

Business Name: Chiniot Pakwan Daig Service
Location: Chiniot, Punjab, Pakistan
Phone: 03008008672
WhatsApp: 03008008672
Website: https://chiniotpakwan.pk/

For our main menu and catering information, visit Daig Service in Lahore.